Talk about being cursed. Almost 3 weeks have passed, since our burger night. It’s taken that amount of time for me to recover!
This was supposed to be a big event! So much planning, preparation, cost and enthusiasm. Surely we would have a really fun night. There is a buzz around implementing new ideas that have been in development for a while, and bringing new, exciting products to our customers. How could we possibly fail? We were organised, stocked up, prepared, staffed up and it’s just a few new burgers!
We were so, unbelievably cursed that weekend, that it’s hard to believe how it played out for us. out of 5 staff in store we lost 3! we managed to replace 1 with a young new starter on their first shift. This was actually not my greatest idea. Hands up. Shouldn’t of tried to pull that one off.
3 Drivers. 3 legitimate vehicle malfunctions. 1 turbo gone, 1 water pump gone, 1 oil pump gone… can’t make this up. 3 weeks down the line and we have plenty of drivers but a severe vehicle shortage! We’ve been lending each other our own vehicles since then. Properly mad!
Finally. True to that well known saying. Problems come in 3’s. I massively underestimated the popularity of this event! Even with a full team of experienced chefs and a solid, full team of drivers in race cars or motorbikes, I think we would’ve struggled. We are very used to being busy now. The level that we received orders that night was mind blowing. Without exaggerating, Saturday night is our busiest night of the week. That particular burger night, we received a whole Saturday night worth of orders before 6pm. 1 hour into service I needed to close to any more orders. the phone rang so much the battery ran out and the terminal couldn’t charge it quick enough! We had a queue at the door when we opened at 5pm and it grew down the street and around the corner!
I can only apologise for our wait times that night. We were able to honour every order but the wait time to do so was unnacceptable.
Redemption. I will be doing this again. I’ll need to change the way we are staffed and set up for the next one and even go as far as setting up some reserve team members on standby. Watch this space though!